Start by filling out the sales form at the top of the page to get an initial price estimate of what you can sell your iPhone for. In addition to this, you will also receive a shipping label intended for sending your phone to us. Please note that you will need to print the shipping label yourself, however, reNewed will cover the actual shipping costs. It usually takes 1-3 business days to transport your phone. Once your phone has arrived at our location and has been inspected, payment for the phone will be made within 1-4 business days. Provided that the phone is in the condition specified in the sales form, the payment will be directly transferred to the bank account you provided. In cases where the phone does not correspond to the condition described in the form, we will contact you to discuss a possible revised price. You as a customer have the right to choose between accepting the revised price or requesting that we send the phone back to you at no cost. The price estimate you receive is valid for a period of two weeks from the time you completely fill out the sales form.

If you have completed the sales form but then choose not to proceed with the sale, you can simply keep your phone and refrain from sending it to us. If you have already shipped the phone, you can cancel the sale at any time before it reaches the payment process. To do so, please contact our customer service before the phone has progressed to the payment stage. We will then send the device back to you.

If you have multiple phones that you want to sell to us, you will need to create a new case for each phone. You will therefore need to fill out the questionnaire for each device that you wish to sell. The phones will then need to be packed in separate packages, partly due to the processing of the sale and because there are restrictions on how many batteries can be per package. It is very important that you match the correct shipping label with the correct phone so that we can handle the case correctly. We always cover the shipping costs.

When you send the phone to us, it is important that the package is packed properly so that the phone is not damaged during shipping. You can use a cardboard box or a padded envelope, make sure the package is well sealed. Then use the shipping note that you received from us to send in the phone.

The delivery of the package takes between 1-3 working days to reach us. Once we have received the package with your phone, our technicians will examine it within 1-3 working days. If the condition of the phone matches the description you have provided in the sales form, we will proceed with the payment. The amount will appear in your account within 2-3 working days. In total, it can take between 4-10 business days for the money to be visible in your account.

The price estimate you receive after completing our sales form is an initial assessment. When your phone reaches us, it will undergo a review to verify that its condition matches the information you provided in the form. If the phone's condition matches the description in the sales form, we will transfer the offered amount according to the original price estimate. In situations where the actual condition of the phone deviates from that stated in the form, the price will be adjusted accordingly. We will contact you via email and notify you of the revised price. If you agree to the new price, we will proceed with the payment accordingly. If you do not accept the adjusted price, your phone will be returned to you at no cost. Please note that the initial price estimate is valid for two weeks from the time you filled in the sales form. With this in mind, we ask that you send your phone to us within this timeframe.

We evaluate the value of different phone models and assess the potential repair costs. If the repair costs exceed the value of the phone or if the phone is so old that future updates cannot be implemented, we will not make a purchase. A prerequisite for us to consider buying the iPhone you want to sell is that the product has a resale value.

The price offered is calculated taking into account potential repairs that may be necessary for your phone. This calculation takes into account spare parts costs and repair complexity. Additional factors that affect the price include the phone's model, memory capacity and appearance. These aspects taken together help us determine the price we can offer you.

"Find My iPhone" is an important security feature that binds an iPhone to a specific Apple ID. This means that if this feature is enabled, no one, including our technicians, will be able to access the phone. In order for us to process a purchase of your phone, you must deactivate this function in advance. This step is necessary to continue with the process.

Yes, it is recommended that you erase all data from your phone before sending it to us. If you are unable to erase your phone before sending it to us, don't worry. We perform a full reset of each device as soon as we receive it. This ensures that none of your personal information will remain on the phone.

If you are not satisfied with the initial price estimate, you have the option to refrain from selling your iPhone to us. Your choice is fully respected and our goal is for you to feel satisfied with the decision.